Your privacy is important to us
How do we collect and hold personal information?
Your information is stored in an encrypted and password secured format on our server
What personal information do we collect? and why?
a) address, postal and or property so that we can send your order and to verify NLIS tag orders are supplied only to the correct property
b) phone numbers to make it easy to contact
c) email for correspondence and sending NLIS bucket lists etc
d) order and invoice details
e) payment details
f) online store shopping details
The information we do store helps us to improve our quality of service to our customers and to meet our obligations, for instance to the NLIS when providing electronic tags.
What personal information do we share?
a) regarding PIC and order details to the NLIS for NLIS orders
b) we will provide your name, phone number and email to Australia Post for postage delivery and sending on tracking details
We will not provide/sell your information to any other third party.
Access to personal information
If you can’t find what you’re after, you can contact us via our details below. Once we receive your request, and subject to relevant privacy laws, we will respond to your request within a reasonable time – usually within 30 days. We ask that you identify, as clearly as possible, the type/s of information requested. In some cases, we may need to verify your identity before we share information with you.
We may not be able to provide access to all your personal information. In some situations, the law permits us to refuse your request to provide you with access to your personal information. For example, where giving access to your information would have an unreasonable impact on the privacy of other individuals, or would pose a serious threat to the life, health, or safety of any individual or to public health or public safety.
Correction of personal information
How we handle complaints
Our customer services team is well equipped to assist and respond to many requests and if you raise a privacy concern requiring further escalation, your enquiry is sent through to our Privacy Office for review and guidance.
To contact us with a privacy related complaint or a privacy question, you can:
a) call us on 0458 008-900 between 9.00am and 5.00pm EST Monday to Friday
b) write to us at:
Shop 3 15 June Court
Warragul Vic 3820
If you remain unsatisfied after your complaint has been addressed by our Privacy Office, you may contact the Office of the Australian Information Commissioner by:
a) calling their Privacy Hotline on 1300 363 992
b) visiting the Office of the Australian Information Commissioner (OAIC) website.
c) writing to:
The Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042